Troubleshooting Website Issues

If you're experiencing issues with the website or having trouble submitting your paper, please try the following steps:

1. Unable to Register for the Annual Meeting?  You Need to Log In First

Here’s what to do:

  • Go to the website: https://cebra-events.org
  • Click “Log In” at the top right corner of the page.
  • Enter your email and password.

Once logged in, you’ll be able to:

  • Register for the Annual Meeting
  • Access the full program
  • Update your profile
  • View session details and other delegate features

Still having trouble?

Please email us at office@cebra.org and we’ll be happy to help.

 

2. Paper Submission Issue: Blank White Screen

If you're seeing a blank white screen, your access may be blocked by a firewall.

Step 1: Are You Using a VPN?

🔹 Resolution: Turn off your VPN and try again.
🔹 If the issue persists, proceed to Step 2.

Step 2: Check if Your IP Address is Blacklisted

1️⃣ Find your IP address

  • Visit WhatIsMyIPAddress to retrieve your IP address (it will look something like 1.2.3.4).

2️⃣ Check if your IP is blacklisted

3️⃣ If your IP is blacklisted

  • Contact your Internet Service Provider (ISP) for assistance in resolving the issue. You could say something along the lines of: "My IP address appears to be blacklisted, which is preventing me from accessing certain websites.  Could you check if this is due to a spam listing, security block, or an automatic filter?  I would appreciate any steps you can take to delist my IP or assign me a new one."

Alternative Solutions

✅ Try accessing the website from a different location, such as a friend’s house or a public network.

If you continue to experience issues, please reach out to office@cebra.org for further assistance.